Terms of Service

1. Acceptance of Terms

By accessing and using the website of Phoenix Cafe Birmingham Ltd ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified Terms. We encourage you to review this page periodically.

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to use our website and make reservations for our shisha services. By using our services, you represent and warrant that you meet this eligibility requirement and that you have the legal capacity to enter into these Terms.

2.2 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations of the United Kingdom
• Attempt to gain unauthorized access to our systems, networks, or user accounts
• Interfere with or disrupt the website, servers, or networks connected to the website
• Transmit any viruses, malware, worms, or other harmful code
• Collect or harvest personal information of other users without their consent
• Use the website for fraudulent purposes or to impersonate any person or entity
• Engage in any activity that could damage, disable, or impair our services

2.3 Account Security

If you create an account or provide information on our website, you are responsible for maintaining the confidentiality of any credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3. Reservations and Bookings

3.1 Making a Reservation

All reservations are subject to availability and confirmation. Submitting a reservation request through our website does not guarantee a booking until you receive confirmation from us via email or phone.

We reserve the right to refuse or cancel any reservation for reasons including but not limited to:

• Capacity limitations
• Violation of our policies
• Suspicion of fraudulent activity
• Failure to meet age requirements

3.2 Age Restrictions

Phoenix Cafe operates as a shisha lounge. In accordance with UK law:

• You must be 18 years or older to use our shisha services
• Valid photo identification may be required upon entry
• We reserve the right to refuse service to anyone unable to provide satisfactory proof of age

3.3 Cancellation Policy

If you need to cancel or modify your reservation, please contact us as soon as possible. While we understand plans can change, we appreciate at least 24 hours' notice for cancellations to allow us to accommodate other guests.

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, and software, is the property of Phoenix Cafe Birmingham Ltd or its content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission
• Modify, create derivative works from, or publicly display any content from this website
• Use any meta tags or hidden text utilizing our name or trademarks without our consent
• Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information

5. User Content

If you submit any content to our website (such as reviews, comments, or feedback), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that:

• You own or control all rights to the content you submit
• The content is accurate and not misleading
• The content does not violate these Terms or any applicable law
• The content does not infringe upon the rights of any third party

6. Limitation of Liability

To the fullest extent permitted by applicable law, Phoenix Cafe Birmingham Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, use, goodwill, or other intangible losses
• Any errors, mistakes, or inaccuracies in content
• Personal injury or property damage resulting from your use of our services
• Any unauthorized access to or use of our secure servers and personal information
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar issues transmitted through our website by any third party

Our total liability to you for all claims arising from or relating to these Terms or your use of the website shall not exceed the amount you paid, if any, for accessing our services during the twelve (12) months immediately preceding the event giving rise to liability.

7. Indemnification

You agree to indemnify, defend, and hold harmless Phoenix Cafe Birmingham Ltd, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from:

• Your use of and access to the website
• Your violation of any term of these Terms
• Your violation of any third-party right, including intellectual property or privacy rights
• Any claim that your content caused damage to a third party

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. You agree to submit to the personal jurisdiction of these courts for the purpose of litigating any such claims.

9. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely matches the intent of the original provision.

10. Third-Party Services

Our website may integrate with or contain links to third-party services (such as Google Maps, social media platforms, or payment processors). Your use of these services is subject to their respective terms and policies. We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites or services.

11. Termination

We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the website will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the website, constitute the entire agreement between you and Phoenix Cafe Birmingham Ltd concerning your use of the website and supersede all prior or contemporaneous agreements, whether oral or written.

13. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If we waive any breach of these Terms, this does not mean we will automatically waive any subsequent breach.

14. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, at our sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

15. Contact Information

If you have any questions about these Terms, please contact us: